This lane maps blocker sources to required evidence, owner lanes, readiness, and the service impact if the handoff stays unresolved.
| Blocker | Required Evidence | Owner | Readiness |
|---|---|---|---|
| Dock handoff not released Warehouse partner Same-day SLA exposure | Release scan, dock note, and revised ETA confirmation | Partner Ops | red |
| Reserve driver assignment gap Driver management Morning route spillover | Reserve assignment note and route acceptance event | Dispatch Lead | yellow |
| Asset inspection note missing Fleet maintenance Route start delay | Inspection checklist and vehicle release signoff | Fleet Supervisor | yellow |
| Manual reroute waiting on customer promise reset Service desk Low if executed inside 15 minutes | Promise reset template and outbound notification log | Customer Ops | green |
The partner queue still shows the transfer packet as pending.
Warehouse partner · Same-day SLA exposureDispatch coverage exists, but the reserve assignment has not been accepted yet.
Driver management · Morning route spilloverReplacement vehicle is available, but release proof is incomplete.
Fleet maintenance · Route start delayEverything is ready except the outbound customer notice.
Service desk · Low if executed inside 15 minutes