KG
Dispatch Reliability Control Room

Mobility dispatch and SLA control plane

Dispatch queues, handoff blockers, route adherence pressure, and intervention posture in one operator surface.

Route Adherence

Route posture matters when the next intervention window is shorter than the next customer promise.

This lane surfaces which routes are stable, which still have blockers, and where service-level risk needs immediate human intervention.

R-07

Boston Core

61%Two-hour priority
redDriver reassignment plus traffic reroute
28 minutes to next intervention window · Prioritize overflow routing now or the next SLA window will break.
R-14

Providence North

76%Same-day standard
yellowDock release lag
44 minutes to next intervention window · Customer promise reset should happen before partner delay becomes visible.
R-22

Metro West

84%Healthcare critical
yellowReserve vehicle proof lag
36 minutes to next intervention window · Clear the release note and keep route continuity intact.
R-31

South Shore

93%Next-day committed
greenNo active blocker
72 minutes to next intervention window · No intervention needed beyond routine monitoring.